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Frequently Asked Questions
What is your shipping policy?
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
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You receive a 7-day money back guarantee from the delivery confirmation receipt of an original artwork if you are not totally satisfied with your purchase - no questions asked. The artwork must be returned undamaged and in the original packaging. Return shipping cost is at the customer's expense and the customer must buy insurance for the artwork for the full sales price for the return. Please see information about returning print reproductions further down in this FAQ.
What about returns for print reproductions?
All print reproductions for Jose Luis Telot Fine Art will be custom printed by Bay Photo Lab located in Scotts Valley, CA. If there is an issue with the quality of the print product, damaged during the delivery, or any other issue that happened on Bay Photo Lab's end, they will certainly replace and re-ship an order in a timely fashion, as well as provide a return shipping label for the faulty product. Bay Photo Lab does require photographs of the faulty print or product in order to start producing the reorder. Customers should get in touch with Bay Photo Lab directly at email@example.com or call them at (831) 475-6686 or (800) 435-6686.
For more information about BayPhoto Print's return policy, please visit https://art.bayphoto.com/shipping-policies.
What about print reproduction returns without manufacturer or shipping defects?
At Jose Luis Telot Fine Art, I want you to be happy with the artwork you purchased from my website! So, even though Bay Photo Lab does not accept returns unless there are manufacturer defects or there is damage during shipping, I will accept and provide a 7-day money back guarantee from delivery confirmation receipt of an artwork from this website if you are not completely 100% satisfied with your purchase. The artwork must be returned undamaged and in the original packaging and be sent to my art studio address at 5704 N. Keystone Ave. Chicago, IL. 60646. Shipping costs for the return are at the customer's expense. Please contact me at (305) 608-5351 to let me know if you are making a return within 7 days of a sales receipt from Jose Luis Telot Fine Art website.
For more information about Bay Photo Lab return policy, please visit https://art.bayphoto.com/shipping-policies.
What happens if a shipment arrives damaged?
If your newly purchased artwork arrives and the box is damaged, please contact me IMMEDIATELY at (305) 608-5351 or email me at firstname.lastname@example.org. Before opening the box or crate, YOU MUST PHOTOGRAPH the damaged area on the box, crate, or package. You may also open the box to see if the work has been damaged (I hope it is only superficial) but if the painting or print is damaged, please photograph the damaged work.
What is the process after the purchase of an original has been made?
Once the transaction is confirmed on the website, the preparation and packaging begin. The process takes 3-4 business days for works under 39" in size and 5-6 business days for works over 39" in size. Then we must add a few more business days for the shipping depending on the distance of the location. We will update you on the shipping status via email, phone/text or both, if requested.
How will the original artwork be shipped?
All original artworks are insured for shipping and will be shipped with reputable vendors such as FedEx and UPS. (UPS delivery for US/Canada domestic shipments and FedEx for international shipments.)
Tracking information will be supplied for every shipment. Each work of art is shipped separately even if multiple paintings are ordered, except for small packages, if requested.
Do you ship internationally? What's the return policy on international shipments?
Yes, we ship internationally and we use FedEx for all of our international shipments. You receive a 7-day money back guarantee of an original artwork if you are not totally satisfied with your purchase - no questions asked. (The 7-day guarantee starts once I received delivery confirmation.) The artwork must be returned undamaged and in the original packaging. Return shipping cost is at the customer's expense and the customer must buy insurance for the artwork for the full sales price for the return.
How will the original artwork be packaged?
All original paintings are shipped ready to hang, using professional grade wire and/or D-ring hooks. Since my paintings are sometimes heavy, I will include the recommended hardware, printed hanging instructions, and two pairs of white gloves for your convenience when handling and hanging the artwork.
(For the heavier pieces, it may be required to have at least two people help you hang the artwork onto the wall.)
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
7-day money back guarantees from receipt of the painting if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned undamaged and in the original packaging. Return shipping cost is at the customer’s expense. The customer must insure artwork for the full sales price for the return.
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Original paintings by Jose Luis Telot are created by using the finest art materials commercially available. Best practices are used to make fresco made paintings that will outlast this century with proper care.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
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